Welcome to TCG SWAP. We want to provide our customers with a reliable, transparent, and enjoyable shopping experience. These Terms and Conditions explain the rules that apply when using our website and purchasing products from TCG SWAP.
These Terms and Conditions apply to purchases made through tcg-swap.com and are intended to operate in accordance with applicable consumer protection laws.
1. General Provisions
The online store available at tcg-swap.com (hereinafter referred to as the “Store”) is operated by TCG SWAP.
Company details:
- Trading name: TCG SWAP
- Legal company name: [COMPANY NAME]
- Registered address: [REGISTERED ADDRESS]
- Chamber of Commerce / Registration number: [REGISTRATION NUMBER]
- VAT number: [VAT NUMBER]
- E-mail: support@tcg-swap.com
- Website: tcg-swap.com
These Terms and Conditions define the rules for using the TCG SWAP Store and apply to transactions concluded between the Buyer and TCG SWAP.
TCG SWAP enables Users to purchase products available through the Store, including, where applicable, preorder products.
Products offered through the Store may include trading cards, sealed TCG products, collectible products, card game accessories, storage and protection products, and other related merchandise.
These Terms and Conditions apply to both consumers and business customers. Where mandatory consumer protection legislation provides consumers with additional or more favourable rights, those statutory rights shall prevail.
Detailed information regarding the processing of personal data and protection of Users’ privacy is provided in our Privacy Policy.
Detailed information concerning returns, refunds, and complaints is provided in our Returns and Refunds Policy.
TCG SWAP may occasionally introduce promotions, special offers, giveaways, presales, or other campaigns subject to additional conditions. Where applicable, these conditions will be communicated before the User participates in the relevant promotion or places an Order.
Products displayed in the Store, including photographs, descriptions, prices, and availability, are presented for informational and purchasing purposes. Availability may change at any time.
The applicable price, taxes, shipping costs, and any additional charges will be displayed before the Buyer completes the Order.
To properly use the Store, Users should have:
- A device with Internet access
- A modern web browser
- An active e-mail address
- JavaScript and cookies enabled where required for Store functionality
- A sufficiently stable Internet connection
2. Definitions
Account – an electronic service through which a registered User may access information such as personal details, Orders, purchase history, and other available account functionality.
Business Day – Monday through Friday, excluding officially recognised public holidays applicable to TCG SWAP.
Buyer – a User who places an Order or concludes a Sales Agreement through the Store.
Consumer – a natural person purchasing Goods primarily for purposes outside their trade, business, craft, or profession.
Contact Form – an Electronic Service enabling a User to contact TCG SWAP.
Customized Goods – Goods manufactured, modified, personalised, or obtained specifically according to the Buyer’s individual specifications.
Electronic Service – a service provided electronically to a User through the Store.
Force Majeure – circumstances beyond the reasonable control of TCG SWAP, including but not limited to natural disasters, fires, floods, war, strikes, governmental actions, widespread infrastructure failures, carrier disruptions, or other extraordinary external circumstances.
Goods – products offered for sale through the Store.
Newsletter – an Electronic Service through which Users may receive communications regarding TCG SWAP, new products, releases, promotions, offers, and other relevant information.
Order – an order submitted by the Buyer through the Store for the purchase of Goods.
Order Form – the electronic checkout process through which the Buyer selects Goods, provides required information, selects available delivery and payment options, and submits an Order.
Preorder / Presale – an Order for Goods that have not yet been officially released or are not yet available for immediate dispatch.
Privacy Policy – the policy explaining how TCG SWAP collects, processes, stores, and protects personal data.
Sales Agreement – an agreement for the sale of Goods concluded between the Buyer and TCG SWAP.
Store – the online store operated under the TCG SWAP brand and available at tcg-swap.com.
Terms and Conditions – these Terms and Conditions.
User – any natural person or legal entity using the Store.
3. Access to TCG SWAP Services
The Store may provide Users with the following Electronic Services:
a) Account registration
b) Contact forms
c) Customer Account
d) Order Form
e) Newsletter
f) Wishlist or saved-product functionality where available
Creating an Account is not required unless explicitly stated otherwise for a particular service.
Where Account registration is available, the Account is provided free of charge and may remain active for an indefinite period.
Users may request deletion of their Account by contacting:
support@tcg-swap.com
Users are responsible for keeping their Account credentials confidential and for preventing unauthorised access to their Account.
Users may not:
- Access or attempt to access another User’s Account
- Share Account credentials for fraudulent or abusive purposes
- Use the Store for unlawful activities
- Attempt to interfere with the security or operation of the Store
- Introduce malicious software, scripts, viruses, or other harmful technologies
- Scrape or systematically extract Store content without permission
- Impersonate another person or organisation
- Provide deliberately false information
- Violate intellectual property rights
- Submit unlawful, offensive, fraudulent, or harmful content
The Order Form is provided free of charge and is used to submit Orders through the Store.
Newsletter subscription is voluntary and free of charge. Users may unsubscribe at any time using the unsubscribe option included in marketing communications or by contacting TCG SWAP.
TCG SWAP reserves the right to suspend or terminate Accounts where there is reasonable evidence of fraud, abuse, unlawful activity, security threats, or serious violations of these Terms and Conditions.
Materials available through the Store, including but not limited to the TCG SWAP name, logos, graphics, photographs, designs, text, product presentation, website elements, and original content, may be protected by intellectual property laws.
Such materials may not be copied, reproduced, distributed, commercially exploited, or otherwise used without permission from TCG SWAP or the respective rights holder, except where permitted by law.
4. How to Place an Order
Registration is not required to place an Order unless explicitly indicated otherwise.
The Buyer places an Order by:
- Selecting the desired Goods;
- Adding the Goods to the shopping cart;
- Providing the information required to fulfil the Order;
- Selecting an available delivery method;
- Selecting an available payment method;
- Reviewing the Order; and
- Confirming the Order and the obligation to pay.
Before confirming the Order, the Buyer will have an opportunity to review and correct the information provided.
The Buyer must provide accurate and complete information required to process and deliver the Order, which may include:
- Full name
- Billing address
- Delivery address
- E-mail address
- Telephone number
- Company information, where applicable
After the Order has been submitted, the Buyer will receive an electronic confirmation at the e-mail address provided during checkout.
TCG SWAP reserves the right to reject or cancel an Order where reasonably necessary, including in cases involving:
- Incorrect pricing caused by an obvious technical error
- Suspected fraud or unauthorised payment
- Goods becoming unexpectedly unavailable
- Incorrect or incomplete customer information
- Violation of purchase limits
- Technical errors affecting the Order
- Orders that cannot legally be fulfilled
Where payment has already been received for an Order that TCG SWAP subsequently cancels, the applicable amount will be refunded.
5. Payment Methods and Order Processing
TCG SWAP provides one or more electronic payment methods during checkout.
Available payment methods may vary depending on the Buyer’s country, currency, device, Order value, and payment provider.
The payment methods currently available to a Buyer will be displayed during checkout.
Payment must be successfully completed or authorised before an Order can be processed, unless another arrangement is explicitly offered by TCG SWAP.
If payment is unsuccessful, rejected, cancelled, or not completed within the required timeframe, the Order may automatically be cancelled.
TCG SWAP uses third-party payment service providers to securely process payments. TCG SWAP does not necessarily directly receive or store complete payment card information.
Where required, an invoice or other proof of purchase will be made available to the Buyer.
6. Delivery and Order Fulfilment
Available delivery destinations, methods, expected delivery times, and shipping costs are displayed through the Store or during checkout.
Delivery costs are shown before the Buyer completes the Order.
Orders will only be dispatched after successful payment unless another payment arrangement has explicitly been agreed.
TCG SWAP aims to process and dispatch Orders within the processing timeframe communicated on the Store. Delivery estimates are estimates and may be affected by circumstances outside the reasonable control of TCG SWAP.
Orders containing multiple Goods may be shipped together or separately depending on availability and fulfilment requirements.
If an Order contains a preorder product together with immediately available Goods, the Order may be held until all Goods are available unless otherwise stated or agreed.
The Buyer is responsible for providing a complete and accurate delivery address.
TCG SWAP cannot be held responsible for delivery problems resulting directly from incorrect or incomplete information provided by the Buyer.
If a parcel appears visibly damaged upon delivery, the Buyer is encouraged to document the condition of the parcel and contact TCG SWAP as soon as reasonably possible.
The Buyer should retain relevant packaging, photographs, and other evidence where a shipping damage claim may be necessary.
Risk relating to Goods purchased by consumers transfers in accordance with applicable consumer law.
7. Preorders
TCG SWAP may offer products for preorder before their official release or before stock has arrived at our fulfilment location.
Any expected release date or availability date displayed for a preorder product is based on the information available to TCG SWAP at that time.
Release dates and supply allocations may be changed by manufacturers, distributors, publishers, logistics providers, or other third parties.
As a result, preorder release and delivery dates should be considered estimates unless explicitly guaranteed.
Where a preorder is delayed, TCG SWAP will make reasonable efforts to fulfil the Order as soon as stock becomes available.
If a preorder and in-stock Goods are purchased in the same Order, dispatch may take place once all Goods are available unless otherwise indicated.
Any statutory cancellation or withdrawal rights applicable to preorder purchases remain unaffected.
8. Product Information and Availability
TCG SWAP makes reasonable efforts to ensure that product descriptions, images, prices, availability, and other information displayed through the Store are accurate.
However, minor differences may occur between product images and the actual Goods, including differences relating to packaging, printing, colouring, manufacturer updates, or regional product variations.
Product availability may change without notice.
Adding a product to the shopping cart does not reserve the product unless the Store explicitly states otherwise.
For collectible products, TCG SWAP cannot guarantee the contents, rarity, pull rates, card values, grading potential, or specific cards contained in sealed randomised products unless expressly stated in the product description.
The market value of trading cards and collectible products can fluctuate. TCG SWAP does not guarantee that Goods will maintain, increase, or decrease in value after purchase.
9. Returns, Withdrawal and Complaints
Consumers may have a statutory right to withdraw from an online purchase within the period provided by applicable consumer protection law.
Detailed information regarding returns, withdrawal rights, refund procedures, damaged products, incorrect Orders, and complaints is provided in the TCG SWAP Returns and Refunds Policy.
Any mandatory consumer rights provided by applicable law remain unaffected.
Certain Goods may be excluded from withdrawal rights where permitted by law, including, depending on the circumstances, personalised Goods or sealed Goods that cannot appropriately be returned after opening for health, hygiene, authentication, or other legally recognised reasons.
Any exclusions will only apply where legally permitted.
If Goods arrive damaged, defective, incorrect, or materially different from what was ordered, the Buyer should contact:
support@tcg-swap.com
The Buyer should provide the Order number and, where relevant, clear photographs showing the issue.
10. Rights and Obligations of TCG SWAP
TCG SWAP reserves the right to add, modify, restrict, or remove Goods from the Store at any time.
TCG SWAP may temporarily suspend access to all or part of the Store for maintenance, security, technical reasons, or circumstances beyond its reasonable control.
TCG SWAP is not responsible for interruptions or failures resulting from circumstances outside its reasonable control, including:
- Internet or hosting failures
- Force Majeure
- Payment provider outages
- Carrier or logistics disruptions
- Cyberattacks or unlawful third-party activity
- Failures caused by the User’s device, software, or Internet connection
Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
TCG SWAP will make reasonable efforts to maintain accurate Store information, process Orders correctly, and provide customers with appropriate support.
11. Business Customers
Where a Buyer purchases Goods primarily in connection with their trade, business, craft, or profession, additional or different rules may apply to the extent permitted by applicable law.
Mandatory consumer protections do not apply to Buyers who do not legally qualify as consumers, except where applicable law expressly provides otherwise.
For business customers, TCG SWAP may:
- Require full or partial payment in advance
- Restrict certain payment methods
- Establish specific commercial purchasing conditions
- Apply quantity restrictions
- Cancel Orders where there is a reasonable commercial or security justification
To the maximum extent permitted by applicable law, TCG SWAP shall not be liable to business customers for indirect losses, loss of profit, loss of revenue, loss of business opportunities, or other consequential commercial losses.
Nothing in this section limits liability that cannot legally be excluded.
12. Intellectual Property
The TCG SWAP name, branding, original website design elements, photographs owned by TCG SWAP, graphics, written content, and other original materials may be protected by copyright, trademark, and other intellectual property laws.
Third-party trading card game names, logos, characters, artwork, trademarks, and product names remain the property of their respective owners.
References to third-party brands or products are used solely for identification, description, compatibility, and sale of legitimate products and do not imply ownership by TCG SWAP.
Users may not reproduce, commercially distribute, modify, or exploit protected TCG SWAP materials without prior permission, except where permitted by applicable law.
13. Changes to These Terms and Conditions
TCG SWAP may amend these Terms and Conditions where reasonably necessary, including because of:
- Changes in applicable laws or regulations
- Changes to Store functionality
- Changes to payment methods
- Changes to delivery methods
- Security requirements
- Changes to business operations
Changes will not retroactively reduce rights relating to Orders that were already concluded before the amended Terms became effective, unless required by law.
The latest version of these Terms and Conditions will be made available through tcg-swap.com.
14. Contact
Questions regarding these Terms and Conditions, Orders, payments, or the use of the Store can be sent to:
TCG SWAP
Website: tcg-swap.com
E-mail: support@tcg-swap.com
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