At TCG SWAP, we value your privacy and take the protection of your personal information seriously.
This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you visit tcg-swap.com, create an account, place an order, contact us, subscribe to marketing communications, or otherwise interact with TCG SWAP.
1. Who We Are
TCG SWAP operates the online store available at:
Website: tcg-swap.com
E-mail: support@tcg-swap.com
For questions concerning privacy or the processing of your personal data, you can contact us at:
support@tcg-swap.com
2. Personal Data We Collect
Depending on how you interact with TCG SWAP, we may collect the following categories of personal data.
Information You Provide to Us
When you place an order, create an account, contact us, subscribe to our newsletter, or otherwise use our Store, you may provide information such as:
- Full name
- Billing address
- Shipping address
- E-mail address
- Telephone number
- Account login information
- Company name and VAT information, where applicable
- Order details
- Products purchased
- Communication with our customer support team
- Return, refund, or complaint information
- Newsletter and marketing preferences
Payment Information
Payments are processed through third-party payment service providers.
Depending on the payment method you select, these providers may process information such as your payment card details, bank account information, transaction information, billing details, or other payment-related data.
TCG SWAP generally does not receive or store your complete payment card information.
We may receive limited payment information such as:
- Payment status
- Transaction ID
- Payment method
- Amount paid
- Currency
- Billing information
- Fraud or risk information supplied by the payment provider
3. Information Collected Automatically
When you visit tcg-swap.com, certain technical information may be collected automatically.
This may include:
- IP address
- Browser type and version
- Device type
- Operating system
- Language settings
- Approximate location based on IP address
- Date and time of your visit
- Pages viewed
- Products viewed
- Products added to your cart
- Referring website or source
- Interaction with the Store
- Cookie identifiers
- Session information
We may use cookies and similar technologies to collect some of this information.
4. How We Use Your Personal Data
We may process your personal data for the following purposes.
Processing and Delivering Orders
We use your information to:
- Process your order
- Receive and verify payments
- Prepare and dispatch products
- Provide shipping information
- Communicate about your order
- Process returns and refunds
- Resolve problems relating to your purchase
Customer Service
We may process your information to:
- Respond to questions
- Provide customer support
- Handle complaints
- Investigate missing or damaged shipments
- Resolve payment or order issues
Customer Accounts
If you create an account, we use your information to provide and maintain your account and enable features such as:
- Viewing previous orders
- Managing addresses
- Managing account details
- Managing preferences
- Accessing other customer features available through the Store
Fraud Prevention and Security
We may process certain information to:
- Detect fraudulent transactions
- Prevent payment fraud
- Prevent abuse of the Store
- Protect customer accounts
- Protect our website and systems
- Investigate suspicious activity
- Enforce our Terms and Conditions
Legal and Administrative Obligations
We may process and retain information where necessary to:
- Maintain accounting records
- Meet tax obligations
- Respond to legally valid requests
- Handle disputes
- Establish or defend legal claims
- Comply with applicable laws and regulations
Improving Our Store
We may use information about how visitors interact with our Store to understand how the website is used and improve:
- Website performance
- Navigation
- Product presentation
- Customer experience
- Store functionality
- Marketing performance
Where legally required, analytics or similar non-essential technologies will only be used after obtaining the appropriate consent.
5. Legal Bases for Processing
Depending on the circumstances, we process personal data on one or more of the following legal bases:
Performance of a contract
Where processing is necessary to process an order, receive payment, deliver products, manage your account, or otherwise fulfil our agreement with you.
Legal obligation
Where we are required to process or retain personal information to comply with legal, accounting, tax, or regulatory obligations.
Legitimate interests
Where processing is reasonably necessary for our legitimate business interests, such as fraud prevention, Store security, customer service, protecting our legal rights, or improving our services, provided that your rights and interests do not override those interests.
Consent
Where you have voluntarily given us permission to process your personal information for a particular purpose, such as certain marketing communications or non-essential cookies.
Where processing is based on consent, you may withdraw your consent at any time.
Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
6. Marketing Communications
If you subscribe to our newsletter or otherwise agree to receive marketing communications, we may send you information regarding:
- New TCG releases
- New products
- Restocks
- Preorders
- Promotions
- Special offers
- Store updates
- Other TCG SWAP news
You can unsubscribe from marketing e-mails at any time by using the unsubscribe option included in the communication or by contacting:
support@tcg-swap.com
Unsubscribing from marketing communications does not prevent us from sending necessary transactional communications concerning your orders, payments, account, returns, or other customer service matters.
7. Cookies and Similar Technologies
TCG SWAP may use cookies and similar technologies to operate and improve the Store.
Cookies may be used for purposes including:
- Maintaining your shopping cart
- Remembering account sessions
- Remembering preferences
- Processing checkout functionality
- Store security
- Fraud prevention
- Measuring website traffic
- Understanding visitor behaviour
- Measuring advertising performance
- Providing personalised advertising where permitted
Some cookies are necessary for the Store to function properly.
Other cookies, such as analytics or advertising cookies, may require your consent before they are placed or accessed.
Where required, you can manage your preferences through the cookie consent tool available on the Store.
You may also configure your browser to block or delete cookies. However, blocking essential cookies may cause certain Store functions to stop working correctly.
8. Analytics
We may use analytics services to understand how visitors use tcg-swap.com.
Analytics information may include:
- Pages visited
- Time spent on pages
- Products viewed
- Traffic sources
- Device information
- Browser information
- General interaction with our Store
Where legally required, analytics technologies that are not strictly necessary will only be activated after you have provided the appropriate consent.
9. Advertising and Social Media
TCG SWAP may use advertising and social media platforms to promote our products.
Depending on your cookie preferences and applicable law, these services may process information relating to your interactions with our Store.
This may help us:
- Measure advertising performance
- Understand which advertisements result in visits or purchases
- Reach audiences that may be interested in TCG products
- Display more relevant advertisements
Where consent is legally required for advertising cookies, pixels, or similar tracking technologies, these technologies will only be activated after consent has been provided.
You may withdraw or change your consent through our cookie preferences where available.
10. Who We Share Personal Data With
We may share personal data with trusted third-party service providers where necessary to operate TCG SWAP.
These may include:
- Payment processors
- Banks and financial service providers
- Shipping and courier companies
- Fulfilment providers
- Hosting providers
- Website infrastructure providers
- WooCommerce and related service providers
- E-mail service providers
- Customer service platforms
- Analytics providers
- Advertising platforms
- Fraud prevention providers
- Accounting providers
- Professional advisers
- Government authorities where legally required
We only share information that is reasonably necessary for the relevant service or purpose.
Third-party providers may act as processors on our behalf or, depending on the service, as independent controllers of personal data.
11. WooCommerce
Our Store operates using WooCommerce.
WooCommerce and related WordPress technologies may process information necessary to provide Store functionality, including:
- Shopping cart functionality
- Checkout functionality
- Order management
- Customer accounts
- Product browsing
- Store administration
Additional plugins or services connected to WooCommerce may also process personal information where necessary to provide their functionality.
12. Payment Providers
When you make a payment, your personal information may be shared directly with the payment provider selected during checkout.
The payment provider may process your information in accordance with its own privacy policy and legal obligations.
TCG SWAP may receive confirmation of your payment and transaction information necessary to process your Order.
13. Shipping Providers
To deliver your Order, we may provide shipping companies or fulfilment providers with information including:
- Your name
- Shipping address
- E-mail address
- Telephone number
- Order or shipment reference
- Information reasonably required to complete delivery
Shipping providers may process this information according to their own legal obligations and privacy practices.
14. International Data Transfers
Some service providers we use may process or store personal data outside your country or outside the European Economic Area.
Where personal data is transferred internationally, we will use appropriate safeguards where required by applicable data protection law.
These safeguards may include:
- An adequacy decision
- Standard Contractual Clauses
- Other recognised legal transfer mechanisms
Where appropriate, additional safeguards may also be implemented.
15. How Long We Keep Your Personal Data
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet applicable legal, tax, accounting, contractual, and regulatory obligations.
Different categories of information may be kept for different periods.
For example:
- Order and transaction information may be retained for accounting, tax, warranty, dispute, and legal purposes.
- Account information may be retained while your account remains active and for an appropriate period afterwards.
- Customer service communications may be retained where necessary to manage disputes or provide continued support.
- Marketing information may be retained until you unsubscribe or withdraw your consent, subject to information required to record your preference.
- Fraud and security information may be retained where reasonably necessary to protect TCG SWAP and its customers.
When personal data is no longer required, we will delete, anonymise, or otherwise securely dispose of it where appropriate.
16. How We Protect Your Personal Data
We use reasonable technical and organisational security measures designed to protect personal data against:
- Unauthorised access
- Unlawful processing
- Accidental loss
- Destruction
- Alteration
- Disclosure
- Misuse
These measures may include access controls, secure connections, security monitoring, authentication systems, software updates, backups, and restrictions on access to personal information.
However, no Internet-based system can guarantee absolute security.
Customers are responsible for keeping their account password and login information confidential.
17. Your Privacy Rights
Depending on your location and applicable data protection law, you may have rights relating to your personal data.
These may include the right to:
- Request access to your personal data
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data
- Request restriction of processing
- Object to certain processing
- Object to direct marketing
- Request data portability
- Withdraw consent where processing is based on consent
- Lodge a complaint with the competent data protection authority
These rights may be subject to legal limitations or exceptions.
To exercise your privacy rights, contact:
support@tcg-swap.com
Please provide sufficient information for us to identify your request.
We may request additional information where reasonably necessary to verify your identity before processing certain requests.
18. Right to Object to Direct Marketing
You have the right to object at any time to the processing of your personal data for direct marketing purposes.
If you object to direct marketing, we will stop processing your personal data for that purpose.
You may unsubscribe through the link included in our marketing e-mails or contact:
support@tcg-swap.com
19. Automated Decision-Making
TCG SWAP does not intend to make decisions producing legal or similarly significant effects solely through automated processing unless this is necessary, legally permitted, and appropriate safeguards are provided.
Payment processors and fraud prevention providers may independently use automated systems to assess payments, transactions, or suspected fraud.
20. Children’s Privacy
TCG SWAP sells collectible products that may appeal to younger audiences. However, our online Store is not intended to knowingly collect personal data from children where parental or guardian consent is legally required.
If you believe that a child has provided personal data to us unlawfully, please contact:
support@tcg-swap.com
We will review the request and take appropriate action where required.
21. Links to Third-Party Websites
Our Store may contain links to websites or services operated by third parties.
TCG SWAP is not responsible for the privacy practices, security, or content of third-party websites.
We recommend reviewing the privacy policies of third-party services before providing personal information to them.
22. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to:
- Our Store
- Our services
- The technologies we use
- Our service providers
- Legal or regulatory requirements
- Our privacy practices
The latest version will be made available through tcg-swap.com.
Where appropriate or legally required, we may provide additional notice of significant changes.
23. Complaints
If you believe that your personal data has not been handled correctly, please contact us first at:
support@tcg-swap.com
We will review your concerns and attempt to resolve the matter.
You also have the right, where applicable, to submit a complaint to the competent data protection supervisory authority.
24. Contact
For questions, requests, or concerns relating to this Privacy Policy or your personal data, contact:
TCG SWAP
Website: tcg-swap.com
E-mail: support@tcg-swap.com