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Frequently asked questions
Yes. All products sold by TCG SWAP are sourced through trusted suppliers and distributors. We only sell genuine TCG products, so you can order with confidence.
We aim to process and dispatch orders as quickly as possible. Once your order has been shipped, you’ll receive a confirmation email with tracking information where available.
Pre-order products are reserved before their official release or before stock arrives. The expected release date is shown on the product page. If your order contains both in-stock and pre-order items, your order may be shipped once all products are available.
Yes. Eligible products can be returned within 14 days of receiving your order. Products must meet our return conditions. Please note that different conditions may apply to opened or unsealed TCG products.
Contact us at support@tcg-swap.com and include your order number and clear photos of the product and shipping packaging. We’ll review the issue and help you find the appropriate solution.
Yes. When tracking is available, you’ll receive your tracking information by email once your order has been dispatched.